Tenant Satisfaction Measures

TSMs are designed to help tenants see how well their landlord is performing and to allow the Regulator to hold landlords to account for the quality of their services.

The measures focus on the things that matter most to tenants, such as repairs, safety, complaints handling and overall satisfaction.

They not only give our tenants a stronger voice and provide transparency about how we are performing, but they also help us to identify our strengths as a landlord and areas where we can improve.

Tenant Surveys

As a Chrysalis tenant, we will ask you to complete a survey each year so you can have your say and let us know what we do well and what we need to improve.

We then publish our results, to demonstrate accountability and a commitment to providing safe, high-quality homes and services.